Shipping & Returns

01 Shipping

Every order is made to order. We package your order with great care before shipping your items. Since each piece is custom made, please expect your piece to ship within 4-8 weeks from order confirmation.

Once your order has shipped, you will receive a shipping confirmation email/message with your tracking number.

02 Shipment Methods

Customer Designated

We only offer one airfreight option.

We use various shipping providers like DHL, FEDEX, TNT to ship your orders by air freight.

Suggest By Us

We offer different airfreight options to suit your budget or requirement.

We use various shipping providers like DHL, FEDEX, TNT to ship your orders by air freight.

For orders above 500kg/1500 pieces, we also offer sea freight options to certain countries.

Do note that delivery time varies by delivery methods & location and ocean freight takes longer than air freight for delivery.

03 Insurance

Shipments are not insured by default. For instances where shipments are missing or are stuck in your destination country customs, La Réponse Vient not liable for any losses after the goods have been handed over to the shipper.

We advise you to contact the shipping company to resolve any lost or damaged shipment issues.

04 Custom Taxes

Please note that there may be import tax charged by the certain countries customs office. La Réponse Vient is not responsible for any orders that are lost or delayed in customs and we are not able to refund such orders.

In this case, we advise you to contact the shipping company to resolve any custom clearance issues.

The order may be delayed due to missing information, poor image quality, or peak holiday seasons. In these cases, we will contact you via email to resolve any outstanding issues as quickly as possible.

05 Returns and Refunds Policy

At La Réponse Vient, we are confident in our quality and take it very seriously. If you find issues with your order, please contact us within 14 days upon receiving your items. Should there be any concerns about the quality of the product, please email us with your order # and high-quality photos of the issues. As everything is a custom order, we DO NOT offer cash refunds, unfortunately, and can only offer to issue a gift card to cover the full cost of your order.

06 Shipping Lead Time (Express Air Freight)

Country / Region

Delivery Times

United States of America (USA)
3-5 business days
Europe, United Kingdom (UK)
3-5 business days
Australia, New Zealand
3-5 business days
Canada
3-5 business days
India, Maldives, Sri Lanka
4-5 business days
Japan, South Korea
4-5 business days
Israel, Middle East
5-7 business days
Polynesia
5-8 business days
Russia
5-8 business days
South America
5-8 business days
Africa
5-8 business days

*Transit times stated above are indicative & based on the fastest express air freight option provided by the shipping providers. Your final transit time may differ based on different circumstances such as bad weather, peak period delays, and or regulatory clearance requirements. La Réponse Vient has no liability or responsibility for differences between the indicative and the actual transit time.

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