Clothing Manufacturing Frequently Asked Questions (FAQs)

1.0 General Enquiries

Our MOQ for custom orders starts from 100 pieces per order.

You can order a maximum of 2 designs within the 50 pieces, limited to 1 color per design.

You can choose up to 4 sizes within the 80 pieces.

If you require additional sizes, you will need to add 20 pieces per size for non-swimwear designs and 50 pieces per size for swimwear designs.

For custom hardware, fabrics, trims, notions, dyeing, printing, embroidery, different MOQs may apply. Please kindly enquire for more details.

From design to delivery, the whole process usually takes about 2 months. Product development lead-time: 2 weeks from the payment of the product development charges and when all the details are confirmed.

Sample lead-time: 1-2 weeks from the date once the tech packs are approved, and the purchase of notions / labels / tags / packaging are made unless otherwise stated.

Mass production lead-time: 4-5 weeks from the date we received the approved tech packs, payment of deposit, purchase order, notions / labels / tags / packaging in order unless otherwise stated.

Click here for an overview of how long each stage of the process takes.

To find out the sample charges for your designs, please get in touch with us here

We have a library full of fabrics from cotton, polyester, rayon, viscose, denim, georgette, lace and many others.

As part of the services for custom order, we offer to source for the fabrics should you have a particular fabric in mind that is not available in our library.

For more information about fabrics, check out our fabric page.

Once you sent us your design details with your fabric reference for each design, our sourcing team will take 5-7 days to source for suitable fabric options and send the physical copies to you*.

*Kindly note that 5-7 days of sourcing does not include shipping

For shipping rates, please kindly get in touch with us for a custom quote.

At La Réponse Rient, we offer the possibility to have your own customised hardware, tapes, labels, tags, garment accessories and packaging to create a fully branded product.

Click to find more about our range of custom solutions for your brand.

2.0 Shipping, Returns & Refunds

We require all approved samples to be sent back to our factory to ensure that the production will follow the approved samples exactly and to prevent any miscommunication.

The cost of shipping the samples will be borne by the customers.

Sample charges can only be rebated in full if more than 300 pieces are ordered for the design.

*Rebates for sample charges will be credited to the invoice for the production balance.

We provide both air and sea freight services via our various shipping partners.

However as sea freight is charged on a CBM (cubic meter) basis, it might be advisable to use airfreight for quantities smaller than 3000 units as it more cost and time-efficient.

Customs taxes and duties might be charged on shipments going to your destination*.

*Custom Taxes & Duties – Please note that the customer will be required to bear the cost of these taxes and duties.

All shipments handled by La Réponse Rient will have their export permits and custom documentation done and these charges are included in the shipping charges.

If you wish to make your own shipping arrangements, please note that La Réponse Rient will base the order on a FOB (Free on board) basis and La Réponse Rient shall not be responsible for the export clearance of the goods to your destination.


We ship to most locations in the world. For shipping rates, please kindly get in touch with us for a custom quote here.

For shipping, we do not buy insurance by default.

For instances where shipment are missing or are stuck in your destination country customs, La Réponse Rient is not liable for any losses after the goods have been handed over to the shipper.

Please kindly arrange for purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.

3.0 Payments

We accept payment via cash, credit cards (Visa, MasterCard & American Express) and Paypal*.

Our preferred payment provider for international payment is Flywire as they offer a better exchange rate than banks.

*PayPal – For payment by Paypal, there will be an additional 6% surcharge for Paypal fees

Sample stage -100% upfront for courier, sourcing and sample costs.
Resample stage – FREE for starting on resamples
Downpayment for bulk production – After samples are approved, we require 40% payment to start on the bulk production.
Balance payment for bulk production – After bulk production is completed, we will require the balance 60% + shipping charges to be paid.
*Rebates for sample charges will be credited to the balance invoice

4.0 Printing

For the type of printing options we offer, click here for more info.

No, we do not offer printing as a stand-alone service and can only print on our garments.

We can print up to 4 colours for screen printing and any artworks that have more than 4 colours will be printed using Direct To Garment print method as it’s more cost-effective and have better print results.

We do not use a white under base for screen print. For digital print, a white under base is used to print light colour designs on dark colour fabrics.

We will use screen printing for all-over prints on cotton and cotton poly blend fabrics.

For polyester fabrics, we will use sublimation printing.

For Screen Printing on light coloured fabric, we will use water-based inks.

For Screen Printing on dark coloured fabrics, we will use plastisol inks.

We use water-based inks for both digital priting and Direct To Garment Printing.

Embroidery can only be done on garments that are sublimated printed.

Do note that collar ribs cannot be printed due to the unsuitability of the ribbing fabric.


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